Support Pack for new or returning players!

Discussion in 'News' started by Sparkle, Oct 23, 2018.

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  1. Delayed

    Delayed New Member

    is this the same pack that transfering players got from coming from live to here? if its not can ppl that requested that pack rquest this one too?
     
  2. RandomPokemon

    RandomPokemon Member

    What a great news, thanks! <3
     
  3. Sparkle

    Sparkle Administrator Staff Member Administrator

    If you received previous pack for the new players, you can't receive this one.
     
  4. Delayed

    Delayed New Member

    i see thx
     
  5. SkyZero

    SkyZero New Member

    why am I only given an option item for choice in t4 guns?
    Example I want to get an arc, but it only gives me 1 arc option, and there are 2 options.
    Is there anything I can do about it?
     
  6. Sjinderson

    Sjinderson Active Member Staff Member

    No there is only 1 option
     
  7. Defacer

    Defacer Member

    Hello, what is the average time to receive the package after sending the ticket?
     
  8. Sparkle

    Sparkle Administrator Staff Member Administrator

    @Defacer
     
  9. Sterbenll

    Sterbenll New Member

    So I posted a ticket then closed it accidentally so I reposted the ticket and then never got a response and it's been about 24 hours
     
    Last edited: Oct 24, 2018
  10. Luftgangster

    Luftgangster New Member

    This is great thank you. I still wish you had the ability to undelete all of the mail that was automatically deleted (ie my bungalow, 4 farms, 8x8 farm, etc) from being away..
     
  11. Sparkle

    Sparkle Administrator Staff Member Administrator

    Our time frames on Tickets are still the same. That means you'll receive a reply within 24-48 hours after ticket is submitted.
     
  12. Sparkle

    Sparkle Administrator Staff Member Administrator

    We are working on the ability to restore accidentally deleted by players items. Unfortunately, it's more complicated with the mails.
     
    Akimato likes this.
  13. Exoskeleton

    Exoskeleton New Member

    I have prior experience to deleted mails on live. The tech support renewed my items back on mail.
    I think the devs here should be perfectly capable to find a working solution for that.
     
  14. Lusk

    Lusk Member

    They're not Trino... Maybe they dont have the same techniques as live...
     
  15. Queen Ninny

    Queen Ninny New Member

    Wow, this is amazing!

    I've been an on and off player of the official game since release and it's really sad to see the state of it now. Archeage had such potential to bee a fantastic game. It's great to see you guys working on making sure your private server its a good place for all players!
     
  16. Aidyn

    Aidyn New Member

    Im almost at the 48 hour mark and havent heard a peep from my ticket yet :(
     
  17. Sparkle

    Sparkle Administrator Staff Member Administrator

    We can see 2 tickets from you regarding the same matter. Please don't submit duplicate Tickets regarding the same matter.

    48 hours haven't passed yet on your original Ticket. Tickets are replied within 24-48 hours. Make sure not to bump them or submit duplicate tickets as it may delay the reply. Ticket has been replied.

    We appreciate your understanding.
     
  18. PANICAO

    PANICAO New Member

    Im almost at 48 i just wanna return to dis serva
     
  19. Sparkle

    Sparkle Administrator Staff Member Administrator

    Your ticket was replied.
     
  20. Shieldwing

    Shieldwing New Member

    I'm not in a big rush or anything, but it has been a bit more than 48h and I still haven't got a reply. Maybe I posted a ticket on wrong subject or something.
     
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