Ticket System Guide

Discussion in 'Official Rules & Guidelines' started by Sparkle, Dec 11, 2017.

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  1. Sparkle

    Sparkle Administrator Staff Member Administrator

    Ticket System Guide

    - Log into your Account Panel.
    For that, please follow the link https://na.archerage.to/page/profile/ and enter your Username and Password.

    - Press Tickets button.
    You’ll see it next Main / Donate / Services buttons.

    - Press “+” to add a new ticket --> select a ticket category, add subject, text and screenshot or video if available. Press Add my ticket.
    Important: Only imgur.com or youtube.com urls are allowed!

    Ticket System includes the following categories: Ban Appeal; Bug report; Player report; Suggestion and Question. You’ll need to choose one of them, the best suited.

    There are 4 types of the statuses available that will help you to follow on the ticket status:

    - Opened (ticket just created and sent to Administration)
    - Wait user (staff member replied to your ticket)
    - Wait staff (you replied to the staff member and awaiting for further reply/ticket to be closed)
    - Closed (issue was resolved, ticket was closed)



    Please feel free to post your questions regarding the system and find more details regarding the Ticket System here: https://na.archerage.to/forums/index.php?threads/ticket-system.3592/
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