Support Pack is already available for the new players and it's more than enough for the start. Just providing players from 10k GS from the start, so they wouldn't need to learn how to improve themselves will be more harmful for them then helpful. This game is about progression. Players need to learn how to progress or they will not manage to stay in game for long.Suggestion: Make the game wildly more accessible to people just starting out. Spending 2 weeks getting wrecked on this server, only to spend another year or two getting wrecked, to finally be able to get wrecked a year later is unappealing to new players. There are far too many other options for people to want to waste their time or their money with this.
Help should be available to all, to bring every player up to at least a 10k GS and have some of what they need to do instances and raids right away. People who are above 10k, won't benefit as much from help you would be providing so it would normalize itself.
People sitting in the 17k+ GS range might whinge about it. Ignore it. This game is far along enough that they will always be on top.
Keep EU version the same if it's working for them. The NA audience is a different crowd.
I don't need the help personally. I'm only here to advocate for building a healthier, less toxic game environment.
Thank you for your consideration.
Also, we have many new players friendly guilds as well as faster and easier progression than on other servers.