I get to the ascension splash art and it stops halfway through and never finishes loading. Ive played it a few times already and nothing has changed on my end. Any help from anyone having the same problem?
Try creating a firewall exception for the game, disabling antivirus, and if neither of those work, try creating a new character and logging in. If that new character logs in successfully but yours does not, it's a problem on the character itself.